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Chromebook Support

We are providing an on-site service for the Chromebooks purchased through the school. This service will continue for three years after students receive their Chromebooks.

If the Chromebook is still under warranty we will arrange repairs/replacement as necessary. As part of this service we will not charge for any labour costs. 

For three years from the date of allocation we will diagnose problems and carry out necessary repairs as long as the Chromebook is fixable.

A full list of the cost of repairs for damage not covered under warranty can be found in the table below (parts are charged at cost).

ASUS C202 ASUS C213NA ASUS C204
Part
Price
Part
Price
Part Price
Screen LCD £57.60 Screen LCD £108.31 Screen LCD £52.00
Adapter/Charger £14.25 Adapter/Charger £27.96 Adapter/Charger £20.15
Keyboard £20.40 Keyboard £24.98 Keyboard £24.00
Battery £32.40 Battery £41.64 Battery £47.40
LCD Bezel £8.40 LCD Bezel £7.48 LCD Bezel £3.50
LCD Cover £18.00 LCD Cover £41.64 LCD Cover £13.90
Hinges (each) £6.00     Hinge £3.60
Hinge Cover £2.40 Hinge Cover £16.64 Hinge Cover £1.40
Touch Pad £10.80 Touch Pad £7.48 Touch Pad £12.00

Replacement screens for model ASUS C201 are available - £38.50

WHAT HAPPENS AFTER THE Three YEAR PERIOD HAS EXPIRED?

After the three year maintenance/repairs scheme has expired Tring School will be able to offer repairs at cost price of parts plus labour.

WHAT HAPPENS IF THE CHROMEBOOK IS LOST, STOLEN OR DAMAGED?

Labour cost for maintenance and repairs will be included in the Student Chromebook Package (repairs will be subject to a fair excess for parts). We will be fixing breakages on-site so that the turnaround for devices is faster and more cost-effective than sending the item away to be fixed. If a Chromebook is lost or stolen it is important that it is reported to IT Support team as soon as possible. If you have opted into GoGuardian the IT Support team can track devices from within the school and can remotely disable a Chromebook, rendering it unusable and unfit for resale. Please insure the Chromebook for loss/theft either on your home contents insurance or a 3rd party supplier.

We will be encouraging students to register their device on the police’s Immobilise database. “Immobilise is the world’s largest FREE register of possession ownership details and together with its sister sites the police’s NMPR and CheckMEND, forms a very effective tool in helping to reduce crime and repatriate recovered personal property to its rightful owners.” Further information is available at www.immobilise.com – this is an optional process, so please let us know if you do not want to sign up.

WHAT ABOUT SAFETY ON THE WAY TO AND FROM SCHOOL?

In our research with other 1:1 schools we have asked if they’d ever experienced a student being robbed on the way to school/home and they all said that this had never happened. However, it is sensible to reduce the risk of theft through some common sense measures; students should keep their Chromebook in their bag on the way to and from school, both for road safety and crime prevention reasons. This is advisable both if travelling by bus or on foot.

WHAT ABOUT INSURANCE?

Tring School will not offer to insure the devices for loss, damage or theft.

You should check the cover terms of your household insurance, as this may cover devices in and out of your home. Some packaged bank accounts also come with ‘gadget’ insurance included.

CAN WE BUY CONTENT FILTERING AND ANTI THEFT SOFTWARE THROUGH SCHOOL?

We are able to offer you content filtering on the Chromebook for home use at a cost of £16.00 for the three year term.

This is an opt-in service for those who would like the support to ensure their child is protected from inappropriate content and prevented from using some social networking services including Facebook and Twitter.

GoGuardian provides the most advanced filtering, monitoring and theft recovery software available.

GoGuardian is a full-service Chromebook management solution that combines Web filtering, usage tracking and theft-management in one dashboard. Realtime monitoring, coupled with Internet, app and extension filtering and anti-theft features, allows administrators to track usage of Chromebooks anywhere at anytime.

The content filter offers security and it will block 100% of illegal material and at least 90% of inappropriate internet content in the following categories:

  • Adult/Pornography
  • Violence/Race hate
  • Illegal drugs
  • Criminal skill/activity
  • Gambling

For further details, please contact us on chromebooks@tringschool.org

Chromebook Buy Back Scheme

We have decided to offer a buyback scheme that will allow students to purchase a second device at our special educational price providing that the first one is older than two years or is no longer in good working order and has been paid for in full. Please note that the devices will need to be assessed by our IT team to confirm conditions before an offer is finalised. A buy back allowance may be offered dependant on the condition of the original device which will be offset against the cost of a second device. The balance will need to be paid in full before delivery to the student; The licence, worth £19, can be transferred from one device to the other.

Please see below for a guide on our buyback prices:

 

1. Working and in good condition - Normal wear and tear

Chromebook powers on and displays information on the screen. The Chromebook’s physical condition can be described as good for a used item. The case, keyboard, hinges and other parts (excluding the screen) may show signs of wear and tear but have no cracks, missing parts or more significant damage. The screen is in good condition with no cracks or scratches, has no dead pixels or areas where the image is not displayed properly.

 

ASUS C202

£50.00

ASUS C201

£40.00

 

 2. Working and in mediocre condition - damaged

Chromebook powers on and displays information on the screen. The Chromebook has one non-essential which is either faulty or damage i.e a crack to the case, hinge or other part (other than the screen), missing keys, faulty trackpad, missing/broken charger.

 

ASUS C202

£25.00

ASUS C201

£20.00

 

3. Non working/Screen fault/Heavy damage

Any Chromebook with multiple point of damage, broken screen, water damage. Please note that the buy back offer will depend on the extent of the damage. The price will be determined by the cost of the part that we can use from the Chromebook and its condition.

TBC

Please note that only one device can be purchased via the PP subsidy and that the buy back scheme does not apply to any device bought under this subsidy.

We take data security very seriously and will make sure that the Chromebook is completely wiped as soon as we accept it. Please note that the school reserves the right not to buyback your Chromebook and it has the sole responsibility for the monetary offer.

Tring School Chromebooks

Tring School Chromebooks
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